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If you are using a desktop computer, continue to Check the drive cable connections. The disc drive should now be recognized by your recording software. Wait until the computer fully shuts down, then disconnect the power cord from the computer. Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software. To do so, skip to the step to Replace the PxHelp20registry value. Did you complete the troubleshooter for the drive that still does not work? Click the Download button, and then follow the on-screen instructions to download and install each applicable update. Use the steps in Software for burning discs does not recognize the drive to make the disc burning software detect the drive. Windows 8: Use the HP recovery process to install the original drivers and software that came with your computer. Thanks for marking this as the answer. See your browser's documentation for specific instructions. Home Dictionary D - Definitions.