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Intel no longer provides email, chat or phone support for this product. Last updated: Select Device Manager in the left pane of the Computer Management window. Touch screen: In many cases the answer to this is yes, however in some cases the manufacturers no longer make the Drivers available so you need to use a Driver Update Tool to install the missing Drivers. EXE] Version: Read More Posts. Alternatively, you can use the device manager to check if there are problems with any of your hardware devices. This is a pretty common Windows error. This is the mobile file for the HTC modem. Right-click on Computer from your desktop or Windows Explorer, and select Manage. In some cases, an entirely new USB driver may need to be installed.